Sales Intelligence AI for sales insights and conversation intelligence

Innovation: PMU offers its customers in-app instant messaging!

Share

Facebook Twitter Linkedin Copy link post URL copied
1 min read

PMU is continuing to stride ahead in the field of customer service and is now offering its customers in-app instant messaging!

PMU has just launched a new version of its mobile app, “PMU Sport”, on iOS.

On the menu with this update is an exciting innovation for its customers: the possibility of chatting directly with PMU’s customer service team thanks to RingCentral Engage Digital, a white-label app-integrated instant messaging system.

PMU has worked with RingCentral Engage Digital for over a year to manage its social networks (Facebook pages and Twitter accounts) and its bettors’ community.

This new collaboration is dedicated to innovation: PMU is one of the first French businesses to offer an integrated instant messaging system in its mobile app.

pmu utilise dimelo mobile pmu a choisi Dimelo Mobile

The advantages of this mode of communication are endless:

  • No break in the customer’s journey: they stay connected to the app and can continue to place bets!
  • Responses can be instant or delayed, depending on the availability of both members of the conversation.
  • Unlike classic versions of chat, if the customer leaves the application after asking a question, they will receive a notification when the adviser has replied.
  • Exchanges can include text and images.

chloe beauvallet pmu

Chloé Beauvallet
Head of Services and Customer Relations – PMU

“As a leader in the leisure market, we hope to offer our customers excellent, cutting-edge service that is simple to implement in a shared back office. Testing Dimelo Mobile enables us to conciliate these two goals while optimising our one-click assistance system for betting football fans… just before the EURO!”

Discover Dimelo Mobile

Discover the PMU Sports iOS app

Originally published May 24, 2016, updated Dec 30, 2022

Up next

Hybrid work

CANAL+ in Africa: a success for mobile customer service

CANAL+ teams in Africa respond to customers’ queries per email and on social networks through the RingCentral Engage Digital platform. For a few months, CANAL+ has been offering its customers an instant messaging system integrated into the mobile app: CANAL HELP Africa, powered by RingCentral Engage Digital. This instant messaging app enables quick communication between customers and ...

Share

Facebook Twitter Linkedin Copy link post URL copied

Related content