A comprehensive solution for email management
When your customers send you an email, they expect a fast and relevant answer. To handle the large volumes of this type of message, your agents need an efficient tool tailored to your process. Email management with Dimelo Mail goes beyond simple routing. With it, you can also track your process, controlling everything from the categorization of messages received to the quality of the replies sent.
Interfaces between each channel
Dimelo Mail is integrated into a single processing console containing all digital channels, including email, social networks and mobile. This enables your agents to respond to customers in a timely manner, regardless of the channel.
Accurate reporting on your performance
Easily measure the reduction in response time with accurate statistics specifically for customer care issues.
We help them go digital
Key features of Dimelo Mail
- 360° customer view Quickly find all the info about your client
- Supervision Check your agents' responses before they send them
- Reporting Monitor your results with the email channel
- Classification and Routing Tag emails and route them to the team with the appropriate expertise
- Agent console A console tailored to email management