360° customer view
Keep track of the history of all customer conversations regardless of the channel used
Respond to your customer knowing the big picture. Has the customer contacted customer service in the past? Did you address the customer's issue? On which channel? With Dimelo Mail, all of these activities are tracked and archived to enable you to provide the best answer on the right channel.
One-click access to the customer record
In addition to storing all of your conversations, the customer record gives you all the customer information you need: their social profiles, how to contact them, and the history of their exchanges on all channels linked to the console.
If your customer filled out a form to provide details regarding the inquiry, the data in the form is automatically saved by Dimelo Mail, and the customer record is updated instantly.
Integrate Dimelo Mail into your CRM
For a 360° view, integrate Dimelo into your existing CRM. Dimelo provides your IT team with the web services and necessary plug-ins to perform CRM or CTI integrations.
We also support Salesforce and Microsoft Dynamics CRM integration.