Classification and Routing
Dimelo Mail automatically filters messages according to rules you define using fully customizable criteria. You can create your own categories based on your internal processes (data coming from contact forms, business rules, etc.).
Automating the routing of messages to the appropriate agents
Improve efficiency by sending your agents the inquiries that match their specialties, language, skills, etc. Is one more specialized in customer service, and another in presales? Define your routing rules with just a few clicks, and your agents will receive the inquiries that match their skills.