Filtering, categorizing and routing messages according to your process
With our self-learning routing tool you can create your own categories and start organizing incoming messages. Subsequent messages will be automatically filtered and sorted according to your criteria (language, topic, required expertise, relevant department, etc.) and then routed to the most appropriate agent.
Grouping all messages of a ticket in a conversation
Conversations with your customers can entail multiple exchanges over a period of several days. They can occur on private or public platforms, and can sometimes involve several different agents. With Dimelo Social, you can find all the messages related to a ticket with one click. You'll know exactly who said what, to whom and when!