Measure customer satisfaction with automated surveys
With Dimelo Social, you can send out satisfaction surveys automatically once a ticket is closed. The questionnaire is sent to your customer by private message directly to the social network used during your conversation.
Evaluate and monitor your results using key indicators designed for customer relations
Measure your effectiveness on social media with key indicators tailored to your specific needs.
Create custom reports
Generate reports and compare your results on the different social networks that are linked to the console.