Study: Customer Experience on social networks
Study: Customer Experience on social networks in 2016
Dimelo introduces its new Study: "Customer Experience offered by brands in 2016 on social networks".
This study was carried out on a panel of +100 customers B2C UK companies, during the 2nd half of 2016, through a mystery customer approach.
In this study:
- An overview of the Customer Experience offered by UK companies on social media in 2016
- Zooms on specific topics
- Ranking by industries