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Resources

Study

Customer Experience offered by brands on Social Media in 2016

Customer Experience offered by brands on Social Media in 2016

Success Story

Bouygues Telecom

57% of responses
provided by members of the community

Quick facts

Ooredoo Maldives

Mobile already represents 36%
of overall digital conversations

Quick Facts

Canal + Africa

Mobile already represents 27% of overall digital conversations

White Paper

Customer Care on Messenger

5 Tips to Get You Started

Success Story

PMU

87%: satisfaction rate for responses

Success Story

Deutsche Bahn

70% of positive responses after a satisfaction survey 

Success Story

Leroy Merlin

100% of messages handled by agents

Success Story

Orange

90% of tweets
answered in under 1 hour

Success Story

SNCF

97% of queries answered

Success Story

Innogy

2300 messages received each month

Success Story

CANAL+

80% of responses
provided by the community

White Paper 

Customer Lifetime Value

Learn how to optimize
Customer Lifetime Value

Guide

The UK Contact Centre Decision-Maker's Guide 2016

The UK Contact Centre Decision-Maker's Guide 2016

Success Story

HypoVereinsBank Is Developing Its Online Client Forum

HypoVereinsbank Is Developing Its Online Client Forum

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