RingCX | Omnichannel

Stay connected to customers across voice and 20+ digital channels

Meet your customers on their channel of choice.
A male agent interacting with a client from a live chat app powered by the RingCentral RingCX app

Make it easy for customers to get 
24/7 support—anytime, anywhere

Engage customers across multiple channels
Whether customers reach out through your website, a call, email, or other digital channels—manage all interactions in one place.
Create immersive agent experiences
Deliver an immersive agent experience and simplify how agents handle customer interactions through omnichannel CRM integrations.
Offer instant support with intelligent virtual agents
Truly empathize with your customers by delivering hyper-personalized solutions with generative AI.
Easily add new channels with our open APIs
Future proof your investment by using our open platform to easily add new channels to meet customer demand. 

Take a quick tour of our agent workspace

Experience our AI-powered contact center in action, and see how easy it is to create the best customer experiences.
Play video: RingCX: Effortless Customer Experiences with AI
CUSTOMER SUPPORT ACROSS DIGITAL CHANNELS

Be where your customers are

A woman looking at the ongoing tasks dashboard of the RingCX app on a laptop
CUSTOMER SUPPORT ACROSS DIGITAL CHANNELS

Be where your customers are

Connect across voice and 20+ channels

Set up seamless customer service by integrating with other channels including chat, text, review sites, communities, and SDKs.

Support every social channel

Go beyond phone calls and meet customers wherever they are online. Handle large volumes of interactions on Facebook, X, Instagram, YouTube and other social media apps.

Reach customers from anywhere

Chat with customers using WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram Direct Messages, Google Business Messages, and in-app messaging on any web, iOS, or Android device.
24/7 SERVICE WITH AI-POWERED VIRTUAL AGENTS

Offer instant self-service using interactive virtual agents

24/7 SERVICE WITH AI-POWERED VIRTUAL AGENTS

Offer instant self-service using interactive virtual agents

Create conversational experiences

Deliver personalized and empathetic experiences to your customers using generative AI that feel as natural as speaking with a live agent.

Speed up response times

Deliver real-time support to customers with seamless automation across text and voice channels.

Engage agents in complex interactions

Improve CSAT by up to 40% by providing instant context when a conversation transitions from self-service to a live agent.
a 3D representation of a chatbot feature of the RingCentral RingCX app
ANALYTICS & REPORTING

Optimize the end-to-end customer experience

A woman looking at receipts with an insert of the Analytics dashboard of the RingCentral app
ANALYTICS & REPORTING

Optimize the end-to-end customer experience

View data from all angles

Inform your customer service strategy by slicing and dicing your data any way you’d like with drag-and-drop business intelligence dashboards.

Improve team performance

Get a deeper look into agent performance with pre-built and custom dashboards. Plus, easily identify areas of improvement to optimize customer satisfaction.

Spot trends across every channel

Set custom SLAs by channel to monitor and track the complete customer journey.
PRE-BUILT INTEGRATIONS

Customize your customer experience with our open APIs

Create a unique CX experience, customized to your contact center operations. Connect over 50 essential tools, ranging from fully integrated partners like CRMs to digital channels and custom workflow builders.
App Integrations available with RingCentral RingCX app such as Hubspot, Zendesk, Microsoft Teams, Salesforce, Oracle, X, Theta Lake, Google, and Windows

The complete contact center solution

Bring all your employee and customer experiences together with RingCentral.
The AI Notes feature of the RingCentral RingSense AI
Create effortless customer experiences with RingCentral
Experience our AI-powered contact center in action.