Paolo Fabrizio, is an experienced digital and social customer service consultant, trainer, author and speaker. In the ’90s, was part of the first online insurance company in Italy covering many different customer-facing …
Read more “Interview with Paolo Fabrizio – Selling with Customer Service”
Customer Experience expert and influencer, Greg Ortbach, has years of experience in helping companies transform their strategies across technology, marketing, and CX. Over the years, he has founded webassist.ca, a …
Read more “Interview with Greg Ortbach – Supporting The Customer”
Jeanne Bliss has a wealth of experience in Customer Service Industry and has held the position of Chief Customer Office at high-profile companies such ast Lands’ End, Microsoft, Coldwell Banker and …
Read more “Interview with Jeanne Bliss – Understanding Customer Perspective”
Recognised for his influential business consultancy and as a world thought leader on Customer Experience, Colin Shaw has accumulated years of knowledge in Customer Experience. He has been recognized by …
Read more “Interview with Colin Shaw – Driving Value In Customer Experience”
Thomas Sabatier is the co-founder of The Chatbot Factory, a company that specializes in chatbots, conversational applications, and artificial intelligence. Working with more than 50 clients (Air France, BNP Paribas, …
Read more “Interview with Thomas Sabatier – The Evolution of Chatbots”
Adam Toporek is an entrepreneur who specializes in helping companies achieve remarkable customer service. He has written a number of books on Customer Experience and regularly presents keynotes and provides training …
Read more “Interview with Adam Toporek – Delivering A Remarkable Experience”
Jeff Toister is an internationally recognized Customer Experience Professional, who is in the Top 50 Thought Leaders to Follow on Twitter according to the International Customer Management Institute. Jeff’s aim is to …
Read more “Interview with Jeff Toister – Creating A Personal Connection”
Cédric Blum has racked up years of experience in customer care across many countries and sectors such as telecoms, IT, media, and health. His CV boasts a range of companies including SFR, …
Read more “Interview with Cédric Blum – Trusting Your Agents”
A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement, and employee advocacy techniques and solutions. Ian has worked globally across multiple industries including retail, …
Read more “Interview with Ian Golding – Differentiating Your Business”
Thierry Moussu is the Head of Digital Relations at Direct Energie, overseeing the company’s digital strategy and innovation for digital interactions with customers/prospects. He has over 15 years of experience …
Read more “Interview with Thierry Moussu – The Customer First Approach”
