Electro Dépôt, the low-cost branch of the HTM group (Boulanger, Webdistrib, etc.), is a leader in the discount sale of household electricals and multimedia and audio equipment. The company has …
Read more “Electro Dépôt: the first retailer to offer its customers in-app instant messaging”
CANAL+ teams in Africa respond to customers’ queries per email and on social networks through the RingCentral Engage Digital platform. For a few months, CANAL+ has been offering its customers …
Read more “CANAL+ in Africa: a success for mobile customer service”
PMU is continuing to stride ahead in the field of customer service and is now offering its customers in-app instant messaging! PMU has just launched a new version of its …
Read more “Innovation: PMU offers its customers in-app instant messaging!”
Every year, the We Are Social Singapore agency publishes studies on the status of all things digital in the world, including two in-depth reports: an overview of digital trends in …
Read more “[Study] Mobile and other digital trends to watch in 2016”
Ooredoo is the leading telecoms provider in the Middle Eastern, North African and Southeast Asian markets. This brand’s vision is to enrich the lives of the populations it serves, and …
The transition towards digital communication methods is happening faster than most people realize, and companies are not moving quickly enough to keep up with this change. This is the conclusion …
Read more “[Infographic] Customer Relations: 200 Billion Dollars wasted…”
Small things get unnoticed I love being surprised. By the most ordinary things, the things you don’t even notice anymore because they’re so ingrained in our behaviors. Being able to …
RingCentral Engage recently launched a new product for the digital customer relations market: instant messaging integrated into mobile apps, or In-App Mobile Messaging. With Engage Mobile, companies can make their …
Read more “Interactive mobile apps: Live Chat or Instant messaging ?”
Having worked for some time in network infrastructure technologies, I’ve become highly attuned to the issues of addressing and routing. The address, a necessary evil An address is a unique …
In keeping with its mission to innovate in the digital customer relations arena and to simplify the process for companies, Dimelo has launched “Dimelo Mobile,” the first instant messaging solution …
