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Messenger growth : how a Telco company reached 850k monthly messages in 6 months

As we have stressed out this year, messaging is one of the fastest growing channels for Customer Care : 67% of consumers are now using a messaging app at least …

Read more “Messenger growth : how a Telco company reached 850k monthly messages in 6 months”

Adrien Lemaire Content Manager

A revolution for website visitor care with Messenger Customer Chat

Every Customer Care channel comes with its own benefits and challenges. Live chat solutions help with conversions and also enable your clients to find a helping hand at every stage …

Read more “A revolution for website visitor care with Messenger Customer Chat”

Julien Rio Head of Marketing

Are GAFA about to shake up the customer care ecosystem?

As WhatsApp, Apple, Amazon and Google start unveiling their investment in digital customer care, there is no more doubt GAFA will play a major role in the near future in …

Read more “Are GAFA about to shake up the customer care ecosystem?”

Adrien Lemaire Content Manager

Why messaging is the future of customer care

The use of messaging applications increased by 44% in 2016, while time spent using them went up 394%. Given this change in user behavior, brands may soon have no choice …

Read more “Why messaging is the future of customer care”

Adrien Lemaire Content Manager

Chatbots and Dimelo: A love story

Chatbots are all the rage, and not a customer meeting goes by without them coming up. Facebook has managed to revive a lost industry: virtual agent systems (which could be …

Read more “Chatbots and Dimelo: A love story”

Stéphane Lee Managing Director

Customer satisfaction: how to create an effective questionnaire

Only 7% of companies offer a satisfaction survey following a customer interaction on social media*. Customers, meanwhile, are tired of answering the same automatic questionnaires every time and try to …

Read more “Customer satisfaction: how to create an effective questionnaire”

Lionel Pinto Social Media & Content Manager

[Expert’ Take] Cyrille, Solution Expert Engineer @Dimelo

Meet Cyrille, Solution Engineering Expert, who is proud of his region, Picardie, in the north of France. Hi Cyrille, to get us started, can you tell us about your curriculum? …

Read more “[Expert’ Take] Cyrille, Solution Expert Engineer @Dimelo”

Grégoire Blouet Social Media & Content Manager

[Expert’ Take] Cécile, Support Manager @Dimelo

We meet Support Manager Cécile, who answers a few questions between phone calls to clients all over the world. Hi Cécile. To begin with, can you tell us a bit …

Read more “[Expert’ Take] Cécile, Support Manager @Dimelo”

Grégoire Blouet Social Media & Content Manager

[Expert’ Take] Vincent, software developer @Dimelo

I met up with Vincent, a software developer at Dimelo, in their R&D offices. From the monitoring screens to the sofa and table football, everything there is made to make …

Read more “[Expert’ Take] Vincent, software developer @Dimelo”

Grégoire Blouet Social Media & Content Manager
RingCentral for Small Business

Online Communities: A good bet for PMU

The challenge In 2010, following the French law on the introduction of regulation and competition for online gambling, PMU decided to diversify, with sports betting and poker. Since then, it …

Read more “Online Communities: A good bet for PMU”

Grégoire Blouet Social Media & Content Manager
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