As we have stressed out this year, messaging is one of the fastest growing channels for Customer Care : 67% of consumers are now using a messaging app at least …
Read more “Messenger growth : how a Telco company reached 850k monthly messages in 6 months”
Every Customer Care channel comes with its own benefits and challenges. Live chat solutions help with conversions and also enable your clients to find a helping hand at every stage …
Read more “A revolution for website visitor care with Messenger Customer Chat”
As WhatsApp, Apple, Amazon and Google start unveiling their investment in digital customer care, there is no more doubt GAFA will play a major role in the near future in …
Read more “Are GAFA about to shake up the customer care ecosystem?”
The use of messaging applications increased by 44% in 2016, while time spent using them went up 394%. Given this change in user behavior, brands may soon have no choice …
Chatbots are all the rage, and not a customer meeting goes by without them coming up. Facebook has managed to revive a lost industry: virtual agent systems (which could be …
Only 7% of companies offer a satisfaction survey following a customer interaction on social media*. Customers, meanwhile, are tired of answering the same automatic questionnaires every time and try to …
Read more “Customer satisfaction: how to create an effective questionnaire”
Meet Cyrille, Solution Engineering Expert, who is proud of his region, Picardie, in the north of France. Hi Cyrille, to get us started, can you tell us about your curriculum? …
Read more “[Expert’ Take] Cyrille, Solution Expert Engineer @Dimelo”
We meet Support Manager Cécile, who answers a few questions between phone calls to clients all over the world. Hi Cécile. To begin with, can you tell us a bit …
I met up with Vincent, a software developer at Dimelo, in their R&D offices. From the monitoring screens to the sofa and table football, everything there is made to make …
Read more “[Expert’ Take] Vincent, software developer @Dimelo”
The challenge In 2010, following the French law on the introduction of regulation and competition for online gambling, PMU decided to diversify, with sports betting and poker. Since then, it …
